• Click to view full T&Cs.

  Each customer can only sign up for one rewards program.

  No physical card will be issued, member will be identified by their mobile phone number.

  Rewards privileges are non-transferrable.

  Spending accumulation and rewards privileges are valid for 1 year (365 days) from the date of sign-up between August 2020 – July 2021.

  Birthday discount is only applicable on regular priced items for one-time purchase during member’s birthday month.

  Opt-in for SMS communications is required in order to receive your membership privileges.

  In the event that the gifts are out of stock, AsterSpring Singapore reserves the rights to replace them with other gifts of similar value.

  All gifts must be redeemed within 60 days of our communication, or the gift will be forfeited.

  Gifts cannot be returned/exchanged/refunded. In the unlikely event that the member decides to do a refund on the amount spent and gifts have been redeemed, the cost of gifts will be charged to the member.

  AsterSpring Singapore reserves the final right to alter the terms & conditions without prior notice. In the event of any dispute, the decision of AsterSpring International (S) Singapore Pte Ltd shall remain final.

Frequently Asked Questions (General)

• What is AsterSpring Rewards Program?

  AsterSpring Rewards Program is the new Rewards program designed exclusively for AsterSpring members. There are 2 membership tiers in the program: Member and Red, with more rewards and privileges based on the membership tier.

• What are the benefits of being part of the AsterSpring Rewards Program?

  You can enjoy discount for products and/or services, exclusive birthday gift and privileges, exclusive gifts for redemption when you spend $2000nett, $4000nett and/or $6000nett during the membership period. The more you spend in AsterSpring, the more rewards you will earn.

• How do I join as a member?

  You qualify with a minimum spend of $300 nett in a single receipt at any of our centres, excluding AsterSpring Flagship store at Lazmall, Fave or any 3rd party platforms.

• When will my membership be activated?

  For customers who qualify, membership will be activated immediately after signing up.

• How do I upgrade from a member to a Red member?

  You qualify when your spending hits $6000nett at our centres, from 1 Aug 20 to 31 Jul 21*. Upon qualifying, Red membership will be activated immediately, and will be valid for one year.

• How will I be informed about my membership upgrade to a Red member?

  A letter will be sent to you to inform you of the upgrade and to collect gifts.

• What are the qualification criteria for AsterSpring rewards program membership tiers?

  Spend $300 in a single receipt to join as a member. Upgrade to Red Member with $6000 nett within the same qualifying period.

• Do I need a membership card?

  For your convenience, there is no need to keep a physical membership card. Members will be recognized via their phone numbers.

• Can I maintain my membership status?

  Your status will be maintained as long as you meet the minimum spending criteria. For example, to maintain a Red membership status, you must spend a minimum of $6000 within 12 months from the date you qualified as a Red member.

• How do I check my accumulated spending?

  You can check your spending with our friendly AsterSpring centre staff.

• Can I accumulate spending from other AsterSpring centres outside of Singapore or AsterSpring Flagship store on Lazmall/Fave?

  You may accumulate your spending made in AsterSpring centres, in Singapore only. Click www.asterspring.com.sg/store-locator for centres location.

Frequently Asked Questions (Gifts Redemption)

• When can I start redeeming my gift?

  You may redeem your gift/s as soon as you accumulate a minimum spending of $2000nett.

• What can I redeem?

  You can redeem gifts when you have accumulated spending to hit the tiers of our rewards program. We have a total of 3 tiers for redemption: $2000 spending, $4000 spending and $6000 spending. We will send you a text to inform you when the gift is ready for your redemption.

  You may visit the centres or www.asterspring.com.sg to check on the latest available gift options which will be refreshed every quarter.

• Will my membership status change when I redeem my gifts?

  Gift/s redemption do not impact membership status qualification. As long as you continue to meet the membership spending criteria within 12 months from the date of qualification, you will continue to enjoy the benefits of the same membership status.

• Can I combine spending with my friends?

  Membership privileges may be used within your membership only i.e. cannot be combined.

Frequently Asked Questions (Benefits & Privileges)

• Can I transfer my privileges or benefits to my friend/family member’s account?

  No, privileges or benefits are not transferable to friend / family members’ account nor exchangeable for cash.

• When can I redeem my birthday privileges?

  You may redeem your birthday privileges from the home centre within your birthday month. For example, Ann’s birthday is on 23rd Aug, the redemption period is from 1st Aug –31st Aug.

• Can I enjoy the benefits & privileges at any AsterSpring centre?

  Yes, you may enjoy the benefits & privileges at any AsterSpring centre in Singapore, except birthday privilege, which is to be enjoyed at your home centre only.

• How many times of birthday benefits am I able to redeem during my birthday month?

  Members’ birthday benefits can only be redeemed once annually during the birthday month within the current membership period..

• Aside from Welcome Treats, Birthday Privilege, and Gifts with Spending, what other perks do I enjoy as a member?

  You will enjoy exclusive invitations to member events, where you will get to enjoy special promotions and door gifts. You will receive notifications of such events via SMS or WhatsApp.